release notes

Released 8/21/26 This release resolves the following issues:

Released 8/20/26 You can now preview Dentrix Ascend Imaging images, perio exams, document manager images, and/or document manager documents that are attached to a claim so you can review those attachments without having to navigate away from the claim window. To preview an attachment 1. Click a claim (with attachments) on a patient’s ledger. The … Read more

EARLY ACCESS ONLY Previously, claims management in Dentrix Ascend could be done only at the location level. Billing teams and insurance coordinators struggled to monitor, prioritize, and work claims across the organization, and they often could not see the full picture without leaving Dentrix Ascend. That lead to repeated use of Power BI, spreadsheets, and … Read more

EARLY ACCESS ONLY Previously, if a procedure was posted to any patient records, the treatment area (such as mouth or range) could not be changed for that procedure code. To help meet the needs of practices (especially the need to report accurate information on insurance claims), you can now change the treatment area setting for … Read more

Released 8/26/26 Previously, the Refresh button appeared in the calendar and appointment details only when an estimate had changed. Moving forward, a Refresh button will be available next to every Production amount in the calendar. This change helps improve application performance and reliability while reducing the likelihood of Server Error and Service Disruption messages.

EARLY ACCESS ONLY In Dentrix Ascend, if your organization has multiple locations, you can now build and manage your organizational structure. You can define a hierarchy that reflects how your organization operates, with various business units grouped by geography, market, brand, specialty, and so forth. Then, you can assign each location to one of those … Read more

Released 8/26/26 You can now move or resize scheduling template time blocks for a specific day from the Calendar page. Benefits:  Notes: To resize a time block 1. Make sure your view of the Calendar page is displaying operatories and scheduling time blocks. 2. Navigate to the day of the week for which you want … Read more

Released 8/11/26 When you add or update a schedule template or appointment reason in Dentrix Ascend, you can now immediately sync the change to the online booking website instead of having to wait up to 24 hours for the automatic sync to occur, and you can do this from the same area in Dentrix Ascend … Read more

Released 8/18/26 Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Detect AI Tab Is Selected by Default If Detect AI is enabled for the location that you are logged in to, on the AI … Read more

Released 9/3/26 When you create a future payment plan for a patient, you can now apply a guarantor’s or patient’s unapplied credit straight to the plan’s down payment. You no longer need to move credit onto the account manually before you set up the plan. Note: Future payment plans are included in the Orthodontics package … Read more