EARLY ACCESS ONLY Many practices either have no form reminders configured or set them too far in advance, leaving patients without a nudge close to their appointment. This leads to low form completion rates and slower check-ins. Now, a patient with an upcoming appointment will receive a reminder to complete any outstanding forms within 24 … Read more
EARLY ACCESS ONLY A new exception type, “Shared Frequency,” is now available. It allows you to have a single frequency exception that can apply to multiple procedures. Examples of when you can use the shared frequency exception: To add a shared frequency exception 1. On the Home menu, select Carriers. 2. Select a carrier, and … Read more
EARLY ACCESS ONLY Orthodontic documentation is often fragmented, inconsistent, and time-consuming. Clinicians rely on screenshots or external editors to assemble progress reports, leading to inconsistent presentation, increased chairside/admin time, data fidelity risks, and friction when attaching documentation to claims and pre-authorizations. However, in Dentrix Ascend Imaging, you can now quickly compose an orthodontic report by … Read more
EARLY ACCESS ONLY Enhancements have been made to future payment plans, most of the changes affect the efficiency of creating future payment plans from patients’ treatment plans. Note: For information about the original release of future payment plans, see the “Future Payment Plans” release notes. Treatment Plan When you create a future payment plan while … Read more
Released 7/13/26 If your office has a subscription for Eligibility Essentials or Eligibility Pro On Demand, Eligibility Essentials success metrics appear at the top of the Insurance Eligibility page (go to Schedule > Insurance Eligibility). The Payer Response % box displays the percentage of requests (Pro and Essentials) that returned a valid response in the past week (today and the … Read more
Released 7/14/26 Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Magnify On/Off Setting There is now a setting for enabling/disabling the Magnify tool. Note: This setting is computer specific. To see the new setting, … Read more
Released 7/13/26 If your office has a subscription for Eligibility Pro, and at least one payer connection has been set up, Eligibility Pro success metrics appear at the top of the Insurance Eligibility page (go to Schedule > Insurance Eligibility). The Payer Response % box displays the percentage of requests (Pro and Essentials) that returned a valid response in the … Read more
Released 7/8/26 On a patient form, a patient’s preferred pharmacy can now be pre-filled automatically. Also, in a patient’s record, the preferred pharmacy can now be added, changed, or deleted according to what appears on a completed patient form. This new synchronization is intended to help in the following ways: Pre-filling Pharmacy Information on Forms … Read more
EARLY ACCESS ONLY If you are using Dentrix Ascend Pay for credit card processing, to easily offset credit card processing fees, we are making it possible for you to have surcharges added automatically to credit card payments that you process in office using a terminal. CURRENT PHASE The following functionality is included in this phase … Read more
EARLY ACCESS ONLY You can now change an insurance plan’s coverage dates even if doing so causes existing claims to fall outside the new date range. This allows you to add or end insurance (during intake, carrier change, or coordination order update) without first having to delete or resolve every related claim. Previously, you could … Read more