Power Reporting FAQ
Read this article to get answers to your Power Reporting questions, such as:
Product News & Updates
Known Reporting Issues
Known Issue: Timezone/Date conflicts There is a discrepancy between the way Power Reports and other reports indicate the date when timezones overlap date boundaries. This discrepancy is only seen for multi-site organizations and only when transactions are posted in one timezone and then viewed in another timezone that would translate the given UTC time as a … Read more
Duplicate Patient Payments from Online Payments
The Dentrix Ascend development team is working on a resolution to an issue affecting a small number of patient payments processed using our Ascend Pay online payment feature. These payments are showing twice in the Ledger. Overview: Recommended Instructions: For any questions or concerns, please reach out to Ascend support at 855.232.9493 option 2.
Printing Patient Forms for In-Office Use
To print Dentrix Ascend forms for use in your office, click on the links below. You can customize these printable forms and add your own content as needed. Then, you can scan the completed forms into your Document Manager.
Release Notes: January 11, 2022 (Prod 385)
The product update released January 11, 2022 features a new workflow for switching the order of primary and secondary insurances. This update also introduces the ability to choose which procedure codes require clinical notes. Additionally, there are now easier ways to manage claims in the Unresolved Claims report, and much more. Insurance New Workflow for … Read more
Release Notes: January 20, 2022 (Prod 386)
The product update released January 20, 2022, introduces enhancements related to insurance coordination and insurance claims. Power Reporting has a couple of new fields. Insurance New Workflow for Switching Primary and Secondary Insurances The previous release introduced an easier workflow for switching primary and secondary insurance plans. This release includes additional enhancements to that workflow: … Read more
Release Notes: February 14, 2022 (Prod 387)
The product update released February 14, 2022 features a new workflow for managing predeterminations. This update includes the ability to run the Day Sheet by modified date and a redesigned Patient Follow-Up page. This update introduces changes to select power reports. Billing statement postage has changed for the Print & Mail for Me feature. Insurance … Read more
Release Notes: April 13, 2022 (Prod 390)
The product update released April 13, 2022 introduces enhancements to the presentation of predetermination information. Imaging was updated with several convenient enhancements, and new data fields were added to Power Reporting. Insurance Predetermination Enhancements With this release, there are new predetermination enhancements to help you view and check on the status of predetermination requests for … Read more
Release Notes: April 28, 2022 (Prod 391)
The product update released April 28, 2022 includes the ability to block multiple operatories when you are creating an event. This release includes updates to help when you are adding an age limitation to a procedure. This release also includes a new Credit Card Processed Payments report in Power Reporting. Calendar Blocking Multiple Operatories With … Read more
Release Notes: May 19, 2022 (Prod 392)
This release introduces a new Power Report for tracking your success with collections and a new option to require the placement date and months remaining for orthodontic procedures. There is also a new user right to allow you to edit a patient’s chart number after the number has been saved. Power Reporting Named Date Fields Earlier versions of power … Read more