Released 4/16/25 Denti-Cal is now a supported payer for Dentrix Ascend Eligibility Essentials and Pro. To start getting eligibility responses from Denti-Cal, you must specify your Denti-Cal NPI and PIN in the Payer Connection Portal. To set up Denti-Cal in the Payer Connection Portal 1. Open the Payer Portal Connection by going to Settings > … Read more
Released 5/15/25 An additional appointment status, called “Unreachable,” is now available. You can assign this status to an appointment that could not be verified due to the patient either not having sufficient contact information or not answering any calls, text messages, or email messages. On the Unconfirmed Appts. page (go to Schedule > Unconfirmed Appointments), … Read more
Released 4/16/25 On the Insurance Eligibility page, if you attempt to manually request enhanced data for an eligibility verification by clicking a Pro link, but a connection to that payer has not been set up in the Payer Connection Portal, a message now appears. Note: This message appears not only if a connection does not … Read more
Released 4/16/25 You can now filter the Audit Log by multiple users. Previously, you could filter the report to include the changes that were made by only all users or one user. Before Now To filter the report by specific users, select the checkbox of each desired user from the list, and the click Apply … Read more
Released 12/10/25 You can now filter the progress notes of the chairside dashboard view by tooth. You no longer have to select teeth on the odontogram of the Chart tab and then navigate to the Progress Notes tab to view only the procedures, conditions, and so forth that are related to specific teeth. On the … Read more
Released 4/2/25 When you are adding dependents to a subscriber’s plan, there is now an option to specify the coverage Start Date for those family members. By default, the coverage Start Date for a dependent is the same as the Coverage Start date for the subscriber if that date is in the past; the coverage … Read more
Released 4/2/25 Updated auto-post logic To help reduce the number of manual postings of ERA payments, enhancements have been made to the logic for the automatic posting of ERA payments, and Dentrix Ascend now provides additional indicators and messages to let you know if manual entry is required. (1) Auto-post/quick-post according to the following criteria: … Read more
Released 4/9/25 Now, Dentrix Ascend allows you to quickly and easily know if a payer supports Eligibility Essentials, Eligibility Pro, or both. When you are manually verifying insurance coverage and requesting on-demand eligibility statuses on the Insurance Eligibility page (Schedule > Insurance Eligibility), notice the following: Note: If a payer does not support automated eligibility … Read more
Released 4/30/25 Important Note: Some of the new features and enhancements will require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Hiding “Check For Updates” for Acquisition Agent You can now hide the option that allows a user to check for updates for the … Read more
Released 4/2/25 When you perform a manual search, you can now choose to search by operatory availability only. Before, you had to search by operatory and provider availability. This change in functionality allows you to double-book a provider when you are viewing the results of a manual search for openings. Also, the Date filter is … Read more