EARLY ACCESS ONLY Previously, Dentrix Ascend lacked visibility into how effectively patient forms were performing. You could not easily track key metrics, such as form completion rates, time taken by patients, common drop-off points, or overall patient engagement with the forms. This lack of data hindered your ability to optimize your patient intake process and … Read more
Released 10/21/26 The ERA payment options have been moved to a different location in Dentrix Ascend. These options are now located in the same area where you enroll locations in ERAs and specify the routing method for ERAs. Notes: Before On the Home menu, select Bulk/ERA Insurance Payments to open the Bulk/ERA Insurance Payments page. Select the ERA Payments … Read more
Released 10/28/26 You can now have Dentrix Ascend verify coverage eligibility automatically for secondary insurance plans. This functionality can help eliminate manual lookups for secondary plans in payer portals, reduce coordination-of-benefits (COB) rework, and decrease secondary claim denials. The automatic eligibility verifications occur nightly. Also, from eligibility responses, you can import secondary insurance plan information. … Read more
Released 10/14/26 Today, one right (View and Edit Schedule Templates) covers the whole Schedule Templates area: opening the page, seeing and changing template blocks, appointment reasons, turning online booking on or off, and dragging templates on the calendar. This change splits that into seven rights so you can give someone view access without giving them … Read more
EARLY ACCESS ONLY Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Preferred Device Settings You can now manage the preferred devices for all users in your entire organization from one location. Key capabilities: To … Read more
Released 10/28/26 The Aged Receivables Report can now be grouped by provider. To run the report, grouping it by provider 1. Go to Home > Aged Receivables. The Aged Receivables page opens. On the left panel, there is now a Group By option. By default, Guarantor is selected, so the existing behavior and look of … Read more
Released 10/14/26 Previously, for a patient form that had been flagged as requiring a provider review and had been requested on demand, when it was completed, it was received with a “Disabled” status, so the provider review workflow was skipped. Now, for a patient form that has been flagged as requiring a provider review and … Read more
Released 10/1/26 The following security rights have been added to control the managing of custom imaging procedures in Dentrix Ascend Imaging:
Released 10/14/26 When a patient describes what they need to Gemini in Google AI Mode (such as “dentist near me who can see my son Saturday morning, takes Delta Dental”) Google returns live, bookable scheduling slots inline. The patient selects the booking slot that works best for them and is taken to your online booking … Read more
EARLY ACCESS ONLY Ortho payments often come in stages, not all at once. The ortho payout schedule tells you when to expect each insurance payment and how much it will be. You can set a schedule on the insurance plan, on an individual patient, or both. A patient schedule overrides the plan schedule for that … Read more