Tagalog Translation of Patient Forms
Released 12/17/25 In previous releases, patient forms could be viewed in Spanish, Chinese (simple), and Chinese (traditional) on demand. With this release, patient forms can now be viewed in Tagalog.
Gentry Winn
Reverting Imported Plan Options and Coordination of Benefits
Released 1/7/26 If your location has an Eligibility Pro subscription, and certain plan options (source of payment, missing tooth clause, and/or crown/bridges paid on date) and/or the coordination of benefits methods have been updated due to a manual import, you can revert the updated plan options from the import back to their previous values within … Read more
Support for EPO/Union Insurance Plans
Released 1/5/26 In certain areas with unions, you may need to support EPO plans so you can accept more patients. Typically, these plans have procedures that are considered “Paid in Full.” Instead of the patient being responsible for a portion of a charge, anything over the maximum allowed (contracted) rate gets written off. The patient’s … Read more
Enter Key Shortcut for Insurance Payments
Released 12/10/25 When you are entering an insurance payment, you can now use the Enter key to navigate to the next row in the list of procedures for the selected claim. Note: You use the Tab key to navigate to the next column. This is existing functionality.
Link to ERA from Ledger and Claim Note
Released 12/17/25 If an ERA payment has been matched to a claim in Dentrix Ascend, either manually or automatically, on the patient’s ledger, an ERA icon now appears next to that claim’s description. You can click the ERA icon to open a PDF document of the ERA on a new browser tab. Note: If there … Read more
CDT 2026 Update
The American Dental Association has made updates to the Current Dental Terminology (CDT) that will go into effect on January 1, 2026. The following 53 changes to the standard set of procedure codes are applicable to Dentrix Ascend:
Placement Date Optional for Ortho Procedures
Released 1/8/26 The placement date is no longer required for an orthodontic procedure, so you can create predeterminations that include orthodontic procedures without specifying placement dates. Note: This functionality is applicable only for a procedure with a “Tx Plan” status. 1. To edit a planned orthodontic procedure, on the Tx Planner tab of a patient’s … Read more
Imaging 125
Released 12/17/25 Important Note: Some of the new features and enhancements may require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Enhancements This release provides the following enhancements: Fixes This release resolves the following issues:
New “Waiting Period” Exception Type
Released 1/7/26 “Waiting Period” has been added as a new exception type. Currently, it is for reference purposes only and not used for insurance estimate calculations. With this exception type, you can specify that a waiting period of a certain number of days, weeks, months, or years applies to a procedure. To add an exception, … Read more
Reverting Imported Coverage Exceptions
Released 1/7/26 If your location has an Eligibility Pro subscription, and the coverage exceptions in the coverage table for a plan have been updated due to a manual import, you can revert the updated exceptions from the import back to their previous values within 30 days. When you are viewing a carrier’s insurance plan in … Read more