Gentry Winn Previously, managing the scheduling templates required the “Manage Location Information” security right. Now, only the “View and Edit Schedule Templates” security right is required. Note: By default, this right is granted to any pre-populated user roles (such as Administrator, Front Office, Office Manager, and Billing Coordinator) and to any user role that already has the … Read more
Using Only DEXIS Devices There is a new acquisition agent preference that allows you to filter the acquisition device menu to include only DEXIS-compatible devices and have the applicable device selected by default for intraoral or extraoral X-ray imaging procedures. To set the preference 1. Click the Acquisition Agent icon in the system tray, and … Read more
The ASAP, Broken/No Show, and Pinboard lists can get fairly long. To make it easier for you to find a patient’s appointment on one of these lists, there is now a search box for each of these lists. To view the Pinboard list, on the Calendar page, click Pinboard. To search for an appointment, in … Read more
To help with insurance eligibility verification, when you are adding or editing a patient’s insurance plan, you can now have Dentrix Ascend attempt to validate the subscriber ID and let you know if the subscriber is eligible or not eligible or if there is some kind of error that needs to be addressed. This validation … Read more
In Dentrix Ascend, you can now record a patient’s emergency contact information. Also, if a patient enters emergency contact information on a patient form (new style of form only), that information will be updated automatically in the patient’s record in Dentrix Ascend. To add an emergency contact person 1. Open a patient’s Patient Information page … Read more
You can now add a time pattern to an appointment to represent who is providing care to the patient during the appointment. You can use these assignments to help you maximize your productivity and the use of all operatories. Also, with provider time specified for appointments, when you schedule overlapping appointments with a given provider, … Read more
On the Insurance Eligibility page (Schedule > Insurance Eligibility), there is now an “E” icon that you can click to import insurance information. Previously, you could initiate an import only from the Calendar page. Notes: After the import is successful, you remain on the Insurance Eligibility page, and the “E” icon (a green E with … Read more
Denti-Cal is now a supported payer for Dentrix Ascend Eligibility Essentials and Pro. To start getting eligibility responses from Denti-Cal, you must specify your Denti-Cal NPI and PIN in the Payer Connection Portal. To set up Denti-Cal in the Payer Connection Portal 1. Open the Payer Portal Connection by going to Settings > Payer Connection … Read more
An additional appointment status, called “Unreachable,” is now available. You can assign this status to an appointment that could not be verified due to the patient either not having sufficient contact information or not answering any calls, text messages, or email messages. On the Unconfirmed Appts. page (go to Schedule > Unconfirmed Appointments), there is … Read more
On the Insurance Eligibility page, if you attempt to manually request enhanced data for an eligibility verification by clicking a Pro link, but a connection to that payer has not been set up in the Payer Connection Portal, a message now appears. Note: This message appears not only if a connection does not exist but … Read more