Originally Released on 4/29/26; Re-released on 8/26/26 After a patient has provided subscriber and insurance information on an online form, with that patient selected in Dentrix Ascend, the insurance icon on the patient ribbon changes from green to blue to indicate that a new patient form with insurance information is available. Note: To change the … Read more
Released 4/15/26 Now, all eligibility verifications expire at the end of the month. Note: If there is an appointment scheduled within the first number of days of the month that correspond to the number of days of your look ahead period (the default is four days), Dentrix Ascend will automatically perform a recheck on the … Read more
Released 3/25/26 While you are working with ERAs, you can now easily identify if a payment is not for the total amount due. This can happen if (1) there is a provider-level adjustment or (2) depending on your specified ERA delivery method, the payment is split between locations that share a tax ID. For example, … Read more
Released 3/31/26 This release resolves the following issue:
Released 3/18/26 You can now view your organization ID from within Dentrix Ascend. On the Settings menu, select Location Information. On the User menu (the menu that displays your first name), select My Account.
Released 4/2/26 There are new keyboard shortcuts to help you quickly navigate and select teeth and preview images for teeth. Hopefully, these shortcuts will help you be even more efficient documenting an exam.
Released 3/25/26 If a claim on an ERA has been matched incorrectly (either manually or automatically) to a claim in Dentrix Ascend, you can now unmatch the claim and delete any associated payments and adjustments. Example scenario A patient has both primary and secondary insurance with the same carrier. The payer issues two ERA payments—one … Read more
Released 4/1/26 New Letter Template There is a new letter template for outbound referrals. To access this new template, go to Patient > Letter to Patient. In the Letter to Patient dialog expand the new Referral category on the left, and then select the new Outbound Referral Letter template. The corresponding letter appears on the … Read more
Released 3/25/26 After a patient has provided subscriber and insurance information on an online form, on the patient’s Insurance Information page, a notification, stating that a new patient form with insurance information is available, now appears. On the notification, click the link (which is the form name followed by the received date) to open the … Read more
Released 3/25/26 You can now include images on the Patient Clinical Report so the report is more comprehensive and includes all the essential supporting information that needs to be sent to a specialist when you refer a patient to another practice. To print the report 1. With a patient selected, go to Patient > Print … Read more