Chinese (Simple) Translation of Patient Forms
Released 10/22/25 In a previous release, patient forms could be viewed in Spanish on demand. With this release, patient forms can now be viewed in Chinese (simple).
Product News & Updates
“Canceled by Office” Appointment Status
Released 11/12/25 There is now a “Canceled by Office” appointment status, which you can assign to an appointment when someone in your office cancels that appointment. With the Status of the appointment set to Canceled by Office, you can do any of the following: The icon that corresponds to the “Canceled by Office” status is … Read more
Providers Reviewing Patient Forms
Released 11/5/25 While viewing a patient’s clinical record, a provider can now review clinically relevant information from a completed patient form and then mark that form as having been reviewed. Changing a Form Setting To enable the provider review workflow for a patient form, you must change a setting. To enable the provider review workflow … Read more
Enhanced Security Login and MFA
Released 12/19/25 We’re making it even easier to protect your patient data. Dentrix Ascend is introducing an enhanced security experience that includes multi-factor authentication (MFA). Why This Matters When to Expect the Change You will receive a communication when it is your turn to be activated. What to Expect Even if MFA is active, you … Read more
Preferred Pharmacies
Released 10/22/25 You can now add a preferred pharmacy to a patient’s record. The specified pharmacy will be selected by default when you enter an electronic prescription. To add a preferred pharmacy 1. Do one of the following: – On a patient’s Patient Information page (go to Patient > Patient Information), select the Preferences tab, … Read more
Deleting Referral Sources
Released 10/22/25 You can now delete referral sources. Note: You can delete a referral source only if it is not associated with any patient records. New security right: Deleting a referral source requires the “Delete Referral Sources” security right (in the “Settings” category). To delete a referral source 1. On the Settings menu, select Referral … Read more
Quick/Auto Partial Payments for Claims on ERAs
Released 10/29/25 You can now configure quick-post settings and/or auto-post settings for ERAs to allow the posting of partial claim payments based on a dollar amount threshold. Notes: To set up the new ERA payment options 1. On the Bulk/ERA Insurance Payments page, with the ERA Payments tab selected, click Manage ERA Payment Options. The … Read more
Copying Chart Number to Clipboard
On the Basic Info tab of a patient’s Patient Information page, with a Chart # entered, if you click in the box, the characters are copied to the clipboard.
Imaging 122
Released 10/22/25 Important Note: Some of the new features and enhancements may require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Acquisition Options Page Enhancements Before Now Configuring Default Acquisition Options 1. Click the Settings button (cog icon). The Settings dialog box appears. 2. … Read more
Cannot Add Patient-specific Medication if Exists in Library
On the Medical Alerts/Medications tab of a patient’s Patient Information page, when you are adding a medication to the patient, if the entire text that you have entered in the Medication Name box matches the entire name of a medication in your library, the option to create a patient-specific medication is not available. Previously, the … Read more