Gentry Winn Originally Released on 6/10/26; Re-released with Changes on 8/26/26 Previously, after a patient submitted dental insurance information through an online form, practice staff might have needed to manually review the submission, find the correct insurance plan in Dentrix Ascend, and attach it to the subscriber and dependents. This additional, manual administrative work could delay completion … Read more
Released 5/13/26 You can now filter the deposit slip by location and by user so you can have more control over what appears on the deposit slip and research payment discrepancies. To generate a deposit slip 1. On the Home menu, under Reports, select Deposit Slip. The Deposit Slip Report page opens. The following options are new: Locations The payments and … Read more
Released 4/15/26 Dentrix Ascend now displays a warning message if the primary provider that you select for a patient is not designated as a charting provider in the patient’s preferred location. This warning lets you know that when you are logged in to the patient’s preferred location, the patient’s primary provider will not be available … Read more
Released 6/24/26 With campaigns, you can now reach specific patient segments to promote unscheduled treatment, send benefit expiration reminders, or fill last-minute appointment gaps to help you achieve overall practice growth. You can now send targeted messages (by text or email) to patient segments. You can instantly execute a campaign or schedule one in advance … Read more
Released 4/16/26 Important Note: An updated acquisition agent is required for a feature in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Enhancements This release provides the following enhancements. Displaying Carestream Devices First The acquisition device menu can now display Carestream devices first. All other available … Read more
Released 4/8/26 When a predetermination is received and appears on the ERA Payments tab of the Bulk/ERA Insurance Payments page, a predetermination symbol (instead of the zero-dollar symbol) appears for that predetermination. The symbol for a predetermination is a paper with a magnifying glass. This symbol appears to the left of each applicable patient’s name. … Read more
Released 4/29/26 When an eligibility verification expires at the end of the month, the “E” icon (in the corresponding patient’s record and on that patient’s appointment) changes to black to indicate that the eligibility needs to be checked again because it has expired.
Released 4/15/26 On the Tx Planner tab of a patient’s clinical record, for a treatment case, you can now set the Expiration date to 3 Months.
Released 6/17/26 Future payment plans introduce a streamlined way for practices to schedule and collect patient payments over time with improved accuracy, automation, and visibility. Designed specifically to support offices that manage long‑term orthodontic treatment plans, this feature allows practices to collect a down payment at plan creation and automatically charge future‑dated monthly payments throughout … Read more
Released 4/15/26 Each user can choose to receive real‑time notifications when payers respond to eligibility requests. This can reduce uncertainty, prevent repeated clicks, and improve workflow clarity. To subscribe to eligibility notifications 1. On the User menu, select Notifications. The Notifications page appears. 2. Select the Show insurance eligibility check notifications checkbox. To request an … Read more