Gentry Winn Released 9/24/25 With Dentrix Ascend Forms, when a patient completes an online patient form with demographics, the patient’s record in Dentrix Ascend is updated. Now, you can review the changes, reject specific changes as needed, and then save the patient record. Currently, the following demographics on a form can update a patient’s record: Note: Duplicate … Read more
Released 9/24/25 If a patient form has a section that allows a patient to select his/her allergies and conditions, a patient’s active conditions and allergies from his/her patient record in Dentrix Ascend are now selected automatically on the form. Note: Only the allergies and conditions in your medical alerts library that have been flagged to … Read more
Released 9/17/25 For organizations with multiple locations in different time zones, the issue concerning not being able to use the insurance swap functionality has been resolved. This fix also helps with ending plan coverage scenarios.
Released 10/7/25 When you are adding an insurance plan, you can now search from the existing addresses in your database to select the plan’s claim mailing address. To select a claim mailing address 1. Go to Home > Carriers, click a carrier, and then click Add Plan. 2. Click in the first box under Claim … Read more
EARLY ACCESS ONLY You can now export the Provider A/R Totals Report as a .csv file for further analysis offline or integration into external workflows. To export the report 1. On the Home menu, click Provider A/R Totals to open the Provider A/R Totals page. 2. Set up the report filters as needed, and then click Search. 3. Click Export. The ProviderTotals.csv file is downloaded. … Read more
Released 9/17/25 You can now quickly review a patient form for clinically relevant information prior to treatment without having to open a .pdf file. Note: Viewing patient forms requires the “Review Documents Stored in Document Manager” security right. To quickly view a patient form On the Chart tab of a patient’s clinical record, click Forms, … Read more
Released 9/10/25 “Access Denied” error messages now have more detail. When you get one of these messages, the missing security rights for your user role appear along with a reminder for you to contact an office administrator to request the desired access. Examples Note: Do not contact Dentrix Ascend Customer Support for help with access … Read more
Released 9/24/25 Dentrix Ascend now has a limit of 600 characters for your two-way text messages. Note: Twillio (the third-party text messaging service used by Dentrix Ascend) recommends sending 320 or less to avoid errors, increase reliability of sending, improve readability, and decrease the chance that message segments will arrive out of order. Example message … Read more
Released 9/3/25 You can now have Dentrix Ascend print a Denti-Cal claim on a pre-printed claim form (a sheet of paper with boxes, lines, and labels pre-printed on the page). You can obtain pre-printed claim forms from Denti-Cal. To select the correct claim form for printing Denti-Cal claims 1. Go to Home > Carriers. The … Read more
Released 9/29/25 Recently, a restriction was released for organizations using Eligibility Pro that made only the Pro link available on the Insurance Eligibility page (Schedule > Insurance Eligibility) if a payer supported both standard data and enhanced data, so you could send only enhanced on-demand eligibility requests. However, that restriction has now been removed. If … Read more