Gentry Winn EARLY ACCESS ONLY Dentrix Ascend now leverages AI technology to allow you to chat with a virtual assistant to get a how-to question answered quickly. Also, if you are unable to get your question answered by the virtual assistant or need further assistance, you can chat live with a support technician. The AI assistant icon … Read more
Released 7/16/25 For security purposes, to access the new patient forms portal from an email message, a patient must enter a one-time password. Note: If a patient attempts to access the portal from an email message that was sent prior to the implementation of OTP authentication, a one-time password is not required. To access and … Read more
Released 8/7/25 You can now create time pattern templates that can be applied to appointments, so you no longer have to define a time pattern for every appointment Individually. Notes: When you are creating or editing an appointment, there are two options for time patterns: Note: If the appointment’s location differs from the location that … Read more
Released 7/16/25 The filters for the Aged Receivables Report (Home > Aged Receivables) have been changed to allow a reduction in the amount of data for the report, which may speed up queries and provide a clearer report:
Released 9/3/25 Up until now, Dentrix Ascend did not accurately calculate insurance estimates for a treatment-planned procedure associated with a treatment area in the mouth (such as tooth, quadrant, or arch) if a frequency limitation based on treatment area was applicable for that procedure. Now, if procedure A for the UL quadrant was performed three … Read more
Released 7/23/25 Comprehensive Spanish language translation is now available for Dentrix Ascend Forms (the new patient forms solution). This enhancement allows patient forms to be completed fully in Spanish, so you can better serve your Spanish-speaking patients. Also, it includes a “smart” translation feature that converts standard patient answers back to English for staff convenience, … Read more
Released 7/2/25 A new icon can now appear next to the email address of a user on the User Accounts page if that user’s email address has not been verified after someone creates the user’s account or updates the email address in the user’s account. If Dentrix Ascend gets a notification that a verification email … Read more
Released 7/2/25 There are two new filters for viewing ERAs:
Released 6/25/25 For security purposes, to access the new patient forms portal, verification of the patient’s identity is now required. The patient must enter his or her birth date to access forms online. Also, links (from the legacy and new patient forms systems) are now valid for seven days or until the associated forms have … Read more
As of 8/13/25, all offices have been migrated to the new patient forms solution.