The number one reason your patients don’t pay at the time of service may be that you haven’t asked for the payment. You may be pleasantly surprised at your patients’ willingness to pay for their dental treatment at the appointment—if you only ask. It sounds simple, but it’s true: if it doesn’t occur to you to ask for payment, it won’t occur to your patient to pay. Dentrix Ascend’s patient exit workflow guides team members through patient visits, including a reminder for them to collect payment.
Watch this video to learn how patient exit workflow can increase your over-the-counter collections. (Duration: 3:03)
Additional Information
- The Provider A/R Totals Report can also help you see the effectiveness of your collection efforts.
- To learn more, watch Collecting Payment at Patient Checkout in the Dentrix Ascend Resource Center.