Released 2/5/25 If a claim is matched to an ERA (manually or automatically), you will now see a green shield icon next to the patient’s name at the top of the claim you are viewing to indicate that the claim has been matched to the ERA. To view the new icon, do the following: 1. … Read more
Released 1/29/25 With this release, when you are viewing the details of a patient’s claim payment, in the Service Payment Information section, along with full payment details, Claim Adjustment Reason Codes (CARC) and Remittance Advice Remark Codes (RARC) now appear, which can help you apply the payment correctly or attach the ERA to a secondary … Read more
Released 1/15/25 Eligibility verifications can now include the following additional benefit details:
Released 1/29/25 Referral sources are sometimes duplicated or entered incorrectly. This can cause the process of data entry and reporting on referrals to become more complex and potentially confusing. With this release, you can now merge/combine referral sources in Dentrix Ascend. To merge referral sources 1. On the Referral Sources page (Settings > Referral Sources), … Read more
Released 1/8/25 With this release, the detail for a claim on an ERA now remains visible and is scrollable while you are manually posting a payment for the claim. Also, you can move the payment dialog box as needed. While you are viewing the details of a claim on an ERA, click Enter Claim Payment … Read more
Released 1/8/25 With this release, the claim payment details are now displayed in a different order to match (or be very similar to) the order of ERAs that you receive directly from carriers’ websites or paper EOBs. This may allow you to find the information you need more quickly. When you are viewing the details … Read more
Released 1/29/25 Important Note: Some of the new features and enhancements will require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. New Features and Enhancements Exam View (Default) Updates Enhancements have been made to the default Exam view for usability and for consistency with … Read more
With this release, you can search for ERAs by TIN and/or insurance carrier. This enhancement may help you post ERA payments more efficiently. To filter the ERAs 1. On the Home menu, select Bulk/ERA Insurance Payments to open the Bulk/ERA Insurance Payments page. 2. Select the ERA Payments tab on the left panel. 3. Expand … Read more
Summary of updates that were made to conditions:
Released 6/11/25 Dentrix Ascend Eligibility Essentials and Pro was released previously (https://learn.dentrixascend.com/dentrix-ascend-eligibility-pro/). With that release you were able to import deductible and benefit details for a patient’s insurance plan. With this release you are able to also import coverage exception details. To import insurance coverage exceptions 1. If deductibles and benefits and/or coverage exceptions are … Read more