You can now quickly review a patient form for clinically relevant information prior to treatment without having to open a .pdf file. Note: Viewing patient forms requires the “Review Documents Stored in Document Manager” security right. To quickly view a patient form On the Chart tab of a patient’s clinical record, click Forms, and then … Read more
Released 9/10/25 “Access Denied” error messages now have more detail. When you get one of these messages, the missing security rights for your user role appear along with a reminder for you to contact an office administrator to request the desired access. Examples Note: Do not contact Dentrix Ascend Customer Support for help with access … Read more
Dentrix Ascend now has a limit of 600 characters for your two-way text messages. Note: Twillio (the third-party text messaging service used by Dentrix Ascend) recommends sending 320 or less to avoid errors, increase reliability of sending, improve readability, and decrease the chance that message segments will arrive out of order. Example message with 590 … Read more
Released 9/3/25 You can now have Dentrix Ascend print a Denti-Cal claim on a pre-printed claim form (a sheet of paper with boxes, lines, and labels pre-printed on the page). You can obtain pre-printed claim forms from Denti-Cal. To select the correct claim form for printing Denti-Cal claims 1. Go to Home > Carriers. The … Read more
Released 9/3/25 If your organization uses Eligibility Pro, if you want to send an on-demand eligibility request, only the Pro link is available if the payer supports both standard data and enhanced data. To access the Insurance Eligibility page, on the Schedule menu, select Insurance Eligibility. Notes:
You can now export the deposit slip as a .csv file for further analysis offline or integration into external workflows. To export the report 1. On the Home menu, click Deposit Slip to open the Deposit Slip Report page. 2. Set up the report filters as needed, and then click Search. 3. Click Export. The DepositSlip.csv file is downloaded. You can open the file using … Read more
Released 8/27/25 The “Edit/Delete medical alerts/medications” security right (in the “Patient Information” category) has been divided into two security rights:
Released 8/27/25 Now, when you add an insurance plan (go to Home > Carriers, select a carrier, and then click Add Plan), January is selected by default as the Benefit renewal month.
Released 8/27/25 When you are adding an exception in a coverage table, you can select multiple procedures (existing functionality), but now you can select procedures that already have an exception for the type of exception (such as frequency limitation) that you are adding. When you save the exception, if any procedure selected for that exception … Read more
Released 9/3/25 Now, you can attach .pdf files from a patient’s document manager to a claim. Previously, you could attach only images (.jpg/.jpeg files). To attach a PDF to a claim 1. On the Attachments tab of the Claim Detail dialog box, click Add from Document Manager. The Add from Document Manager dialog box appears. … Read more