Released 6/18/25 Important Note: Some of the new features and enhancements will require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Using Only DEXIS Devices There is a new acquisition agent preference that allows you to filter the acquisition device menu to include only … Read more
Released 6/4/25 The ASAP, Broken/No Show, and Pinboard lists can get fairly long. To make it easier for you to find a patient’s appointment on one of these lists, there is now a search box for each of these lists. To view the Pinboard list, on the Calendar page, click Pinboard. To search for an … Read more
Released 5/28/25 To help with insurance eligibility verification, when you are adding or editing a patient’s insurance plan, you can now have Dentrix Ascend attempt to validate the subscriber ID and let you know if the subscriber is eligible or not eligible or if there is some kind of error that needs to be addressed. … Read more
Released 5/21/25 In Dentrix Ascend, you can now record a patient’s emergency contact information. Also, if a patient enters emergency contact information on a patient form (new style of form only), that information will be updated automatically in the patient’s record in Dentrix Ascend. To add an emergency contact person 1. Open a patient’s Patient … Read more
Released 5/21/25 You can now add a time pattern to an appointment to represent who is providing care to the patient during the appointment. You can use these assignments to help you maximize your productivity and the use of all operatories. Also, with provider time specified for appointments, when you schedule overlapping appointments with a … Read more
Released 4/23/25 On the Insurance Eligibility page (Schedule > Insurance Eligibility), there is now an “E” icon that you can click to import insurance information. Previously, you could initiate an import only from the Calendar page. Notes: After the import is successful, you remain on the Insurance Eligibility page, and the “E” icon (a green … Read more
Released 4/16/25 Denti-Cal is now a supported payer for Dentrix Ascend Eligibility Essentials and Pro. To start getting eligibility responses from Denti-Cal, you must specify your Denti-Cal NPI and PIN in the Payer Connection Portal. To set up Denti-Cal in the Payer Connection Portal 1. Open the Payer Portal Connection by going to Settings > … Read more
Released 5/15/25 An additional appointment status, called “Unreachable,” is now available. You can assign this status to an appointment that could not be verified due to the patient either not having sufficient contact information or not answering any calls, text messages, or email messages. On the Unconfirmed Appts. page (go to Schedule > Unconfirmed Appointments), … Read more
Released 4/16/25 On the Insurance Eligibility page, if you attempt to manually request enhanced data for an eligibility verification by clicking a Pro link, but a connection to that payer has not been set up in the Payer Connection Portal, a message now appears. Note: This message appears not only if a connection does not … Read more
Released 4/16/25 You can now filter the Audit Log by multiple users. Previously, you could filter the report to include the changes that were made by only all users or one user. Before Now To filter the report by specific users, select the checkbox of each desired user from the list, and the click Apply … Read more