EARLY ACCESS ONLY The eligibility manager provides a centralized dashboard within Dentrix Ascend for monitoring insurance eligibility, tracking response rates, identifying connection issues, and evaluating upcoming schedule readiness. This overview shows you what using eligibility features is doing for you and what needs to be done to ensure your patients are eligible for insurance. Also, … Read more
EARLY ACCESS ONLY Previously, you could manage treatment plan consent messages only at the location level. Any additions or changes that were made in one location had to be made manually in other locations individually. To help reduce the time-consuming and error-prone administrative task of maintaining consistent treatment consent messages across all locations of your … Read more
EARLY ACCESS ONLY If a patient completes and submits a form that contains certain fields, the information from those fields can update the patient’s record. To help you know which form fields allow automatic write-back or synchronization, while you are adding or editing a form in the form builder (Settings > Form Builder), a “Sync” … Read more
EARLY ACCESS ONLY Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Pearl Tab of AI Panel Temporarily Removed Due to performance issues, the Pearl tab of the AI panel has been removed temporarily. The … Read more
EARLY ACCESS ONLY While a patient is completing a patient form online, the progress is now saved automatically after each response the patient provides on the form. If the patient exits the form before submitting it, reopens the form later using the same link, and then verifies his or her identity, the patient is taken … Read more
Released 8/21/26 This release resolves the following issues:
Released 8/20/26 You can now preview Dentrix Ascend Imaging images, perio exams, document manager images, and/or document manager documents that are attached to a claim so you can review those attachments without having to navigate away from the claim window. To preview an attachment 1. Click a claim (with attachments) on a patient’s ledger. The … Read more
EARLY ACCESS ONLY Previously, claims management in Dentrix Ascend could be done only at the location level. Billing teams and insurance coordinators struggled to monitor, prioritize, and work claims across the organization, and they often could not see the full picture without leaving Dentrix Ascend. That lead to repeated use of Power BI, spreadsheets, and … Read more
EARLY ACCESS ONLY Previously, if a procedure was posted to any patient records, the treatment area (such as mouth or range) could not be changed for that procedure code. To help meet the needs of practices (especially the need to report accurate information on insurance claims), you can now change the treatment area setting for … Read more
Released 8/26/26 Previously, the Refresh button appeared in the calendar and appointment details only when an estimate had changed. Moving forward, a Refresh button will be available next to every Production amount in the calendar. This change helps improve application performance and reliability while reducing the likelihood of Server Error and Service Disruption messages.