Emergency Contacts

In Dentrix Ascend, you can now record a patient’s emergency contact information. Also, if a patient enters emergency contact information on a patient form (new style of form only), that information will be updated automatically in the patient’s record in Dentrix Ascend. To add an emergency contact person 1. Open a patient’s Patient Information page … Read more

Appointment Time Patterns

You can now add a time pattern to an appointment to represent who is providing care to the patient during the appointment. You can use these assignments to help you maximize your productivity and the use of all operatories. Also, with provider time specified for appointments, when you schedule overlapping appointments with a given provider, … Read more

Import Icon on Insurance Eligibility Page

On the Insurance Eligibility page (Schedule > Insurance Eligibility), there is now an “E” icon that you can click to import insurance information. Previously, you could initiate an import only from the Calendar page. Notes: After the import is successful, you remain on the Insurance Eligibility page, and the “E” icon (a green E with … Read more

Denti-Cal Setup for Eligibilities

Denti-Cal is now a supported payer for Dentrix Ascend Eligibility Essentials and Pro. To start getting eligibility responses from Denti-Cal, you must specify your Denti-Cal NPI and PIN in the Payer Connection Portal. To set up Denti-Cal in the Payer Connection Portal 1. Open the Payer Portal Connection by going to Settings > Payer Connection … Read more

New “Unreachable” Appointment Status

An additional appointment status, called “Unreachable,” is now available. You can assign this status to an appointment that could not be verified due to the patient either not having sufficient contact information or not answering any calls, text messages, or email messages. On the Unconfirmed Appts. page (go to Schedule > Unconfirmed Appointments), there is … Read more

Notification for Missing Eligibility Pro Connection

On the Insurance Eligibility page, if you attempt to manually request enhanced data for an eligibility verification by clicking a Pro link, but a connection to that payer has not been set up in the Payer Connection Portal, a message now appears. Note: This message appears not only if a connection does not exist but … Read more