Released 11/24/25 Previously, a user had to be granted the “Edit Ins. Plan for Patient” security right to be allowed to request eligibility data on demand and verify a subscriber on demand. Now, there is a security right that controls whether a user can perform those tasks or not: the “Request Eligibility” right. For each … Read more
EARLY ACCESS ONLY If your location has an Eligibility Pro subscription, and the coverage table for a plan has been imported manually, you can revert the updated percentages from the import back to their previous values within 30 days. When you are viewing a carrier’s insurance plan in Dentrix Ascend (go to Home > Carriers, … Read more
Released 11/19/25 (for organizations with locations in multiple time zones)Released 3/21/24 (for organizations with all locations in one time zone) You can now change the coordination order of insurance plans that are attached to a patient’s record as needed. Important: Changing the coordination order will create two responsibilities for each payer: the original insurance responsibility … Read more
Released 11/26/25 On the Patient Forms tab of a patient’s Patient Information page, the summary is now easier to scan and act on. The Date and Status columns give clearer information at a glance, and the Actions column makes it simpler to view or resend individual forms and to change a form’s due date. The … Read more
Released 11/26/25 Important Note: Some of the new features and enhancements require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Five Anterior Image Positioning Option In the Modality View, a Use Five Anterior Positioning checkbox has been added to the options for both the Intraoral … Read more
EARLY ACCESS ONLY If your location has an Eligibility Pro subscription, and the deductibles and benefits for a plan have been imported manually, you can revert the updated values from the import back to their previous values within 30 days. For a Plan at the Carrier Level When you are viewing a carrier’s insurance plan … Read more
Released 11/5/25 Including Medications on Patient Forms You can now flag the medications that you want to have appear on any form that includes the “Medications” element. Only the medications you have flagged in Dentrix Ascend will be available for a patient to select on forms. To edit a medication 1. On the Settings menu, … Read more
Released 11/5/25 In previous releases, patient forms could be viewed in Spanish and Chinese (simple) on demand. With this release, patient forms can now be viewed in Chinese (traditional).
Released 12/3/25 With a patient selected in Dentrix Ascend. The patient ribbon now includes the patient’s insurance eligibility status.
Released 11/5/25 Important Note: Some of the new features and enhancements require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Videa AI Panel If your location uses Dentrix Ascend Detect AI, an AI panel now appears automatically when you view an intraoral X-ray image. … Read more