Released 10/22/25 To help you track and manage claims on ERAs that get returned with denial codes, you can now do the following: To allow this functionality, the dialog boxes for insurance payments have been enhanced. You will notice that they look completely different. Notes: To add and/or remove denial codes 1. While you are posting … Read more
Released 7/23/25 On the Home menu, the reports have been reorganized into the following categories under Reports:
Released 7/16/25 Statements now include a statement ID in the upper-left corner. Also, when a patient makes a website payment, he/she can now specify a statement ID on the online payment form, and with the statement ID provided, the payment is adjudicated automatically and posted to the correct ledger in Dentrix Ascend. Previously, you had … Read more
Released 7/16/25 If a patient uploads or takes pictures of an insurance card and/or a driver’s license or other type of ID card to fill in insurance and/or personal information for an online patient form, copies of the cards are saved in the patient’s Document Manager after the patient submits the completed form. Cards that … Read more
Released 8/20/25 Important Note: Some of the new features and enhancements will require an updated acquisition agent. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Updated Procedure Names The imaging procedure names have been simplified. For example: Selecting Acquisition Sequences The Acquisition sequence options have been consolidated into … Read more
Released 9/10/25 Now, chart numbers are required for all patients. When you are creating or editing a patient record, the Chart # box is required. To quickly insert a chart number that contains the patient’s initials, click the generate button (circular arrows icon); otherwise, enter the desired chart number manually. Notes:
Released 9/24/25 Dentrix Ascend now leverages AI technology to allow you to chat with a virtual assistant to get a how-to question answered quickly. Also, if you are unable to get your question answered by the virtual assistant or need further assistance, you can chat live with a support technician. The AI assistant icon appears … Read more
Released 7/16/25 For security purposes, to access the new patient forms portal from an email message, a patient must enter a one-time password. Note: If a patient attempts to access the portal from an email message that was sent prior to the implementation of OTP authentication, a one-time password is not required. To access and … Read more
Released 8/7/25 You can now create time pattern templates that can be applied to appointments, so you no longer have to define a time pattern for every appointment Individually. Notes: When you are creating or editing an appointment, there are two options for time patterns: Note: If the appointment’s location differs from the location that … Read more
Released 7/16/25 The filters for the Aged Receivables Report (Home > Aged Receivables) have been changed to allow a reduction in the amount of data for the report, which may speed up queries and provide a clearer report: