EARLY ACCESS ONLY If a claim on an ERA has been matched incorrectly (either manually or automatically) to a claim in Dentrix Ascend, you can now unmatch the claim and delete any associated payments and adjustments. Example scenario A patient has both primary and secondary insurance with the same carrier. The payer issues two ERA … Read more
EARLY ACCESS ONLY New Letter Template There is a new letter template for outbound referrals. To access this new template, go to Patient > Letter to Patient. In the Letter to Patient dialog expand the new Referral category on the left, and then select the new Outbound Referral Letter template. The corresponding letter appears on … Read more
EARLY ACCESS ONLY After a patient has provided subscriber and insurance information on an online form, on the patient’s Insurance Information page, a notification, stating that a new patient form with insurance information is available, now appears. On the notification, click the link (which is the form name followed by the received date) to open … Read more
EARLY ACCESS ONLY You can now include images on the Patient Clinical Report so the report is more comprehensive and includes all the essential supporting information that needs to be sent to a specialist when you refer a patient to another practice. To print the report 1. With a patient selected, go to Patient > … Read more
EARLY ACCESS ONLY You can now designate which insurance carriers allow you to charge your full UCR fee once a patient reaches their annual maximum benefit. You can configure this at the location level to align with payer agreements. This functionality may reduce manual work due to you not needing to delete as many adjustments, … Read more
Released 3/18/26 Important Note: An updated acquisition agent may be required. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Enhancements This release provides the following enhancements. Comparing up to Six Images at Once You can now compare up to six images (intraoral or extraoral; X-ray or photo) at … Read more
Released 3/11/26 When a patient has primary and/or secondary dental insurance on file in Dentrix Ascend, that insurance information is pre-filled on any patient forms that have a section for entering insurance information, so the patient does not have to enter insurance information each time those forms need to be completed. Example: This patient has … Read more
Released 3/4/26 An eligibility response can now contain information about the following: If this information is in the response, when you view the response (in an HTML format), you will notice a Shared Freq/Alt Benefit column with the information.
Released 3/4/26 Important Note: An updated acquisition agent may be required. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. CAD/CAM Software Bridge for Shining 3D You can now acquire CAD/CAM images with a software bridge for Shining 3D, and you can view those acquired images in Dentrix Ascend … Read more
Released 2/25/26 On the Unresolved Claims page and the Unsent Claims page there is now a “Go to Ledger” link that you can click to open the corresponding patient’s ledger. Unresolved Claims 1. On the Home menu, select Unresolved Claims. The Unresolved Claims page opens. 2. Expand a carrier section on the left, and then … Read more