For security purposes, to access the new patient forms portal from an email message, a patient must enter a one-time password.
Note: If a patient attempts to access the portal from an email message that was sent prior to the implementation of OTP authentication, a one-time password is not required.
To access and complete online forms
1. The patient clicks the button in the email message he or she receives.
The system generates a unique six-digit OTP and sends it to the patient’s email address (if the patient is his/her own primary contact) or the email address of the patient’s primary contact (if someone else is the patient’s primary contact).
Note: The OTP is valid for two hours.
The patient forms portal displays the option to enter an OTP.
2. The patient enters the OTP and then clicks Verify.
Notes:
- The patient has three attempts to enter a given OTP correctly.
- After three failed attempts, or if the OTP has expired, the patient can request a new OTP:
- The patient can request a new OTP up to three times per form access session (per unique link click leading to an authentication attempt).
- Requesting a new OTP invalidates any OTP sent previously for that session.
- Each new OTP is valid for two hours.
3. The patient completes the applicable forms.
Note: After successful submission of the forms, the email link becomes expired to prevent future authentication attempts.