Gentry Winn

Released 4/15/26 Dentrix Ascend now displays a warning message if the primary provider that you select for a patient is not designated as a charting provider in the patient’s preferred location. This warning lets you know that when you are logged in to the patient’s preferred location, the patient’s primary provider will not be available … Read more

EARLY ACCESS ONLY With campaigns, you can now reach specific patient segments to promote unscheduled treatment, send benefit expiration reminders, or fill last-minute appointment gaps to help you achieve overall practice growth. You can now send targeted messages (by text or email) to patient segments. You can instantly execute a campaign or schedule one in … Read more

Released 4/16/26 Important Note: An updated acquisition agent is required for a feature in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Enhancements This release provides the following enhancements. Displaying Carestream Devices First The acquisition device menu can now display Carestream devices first. All other available … Read more

Released 4/8/26 When a predetermination is received and appears on the ERA Payments tab of the Bulk/ERA Insurance Payments page, a predetermination symbol (instead of the zero-dollar symbol) appears for that predetermination. The symbol for a predetermination is a paper with a magnifying glass. This symbol appears to the left of each applicable patient’s name. … Read more

EARLY ACCESS ONLY When an eligibility verification expires at the end of the month, the “E” icon (in the corresponding patient’s record and on that patient’s appointment) changes to black to indicate that the eligibility needs to be checked again because it has expired.

Released 4/15/26 On the Tx Planner tab of a patient’s clinical record, for a treatment case, you can now set the Expiration date to 3 Months.

EARLY ACCESS ONLY Future due payment plans introduce a streamlined way for practices to schedule and collect patient payments over time with improved accuracy, automation, and visibility. Designed specifically to support offices that manage long‑term orthodontic treatment plans, this feature allows practices to collect a down payment at plan creation and automatically charge future‑dated monthly … Read more

Released 4/15/26 Each user can choose to receive real‑time notifications when payers respond to eligibility requests. This can reduce uncertainty, prevent repeated clicks, and improve workflow clarity. To subscribe to eligibility notifications 1. On the User menu, select Notifications. The Notifications page appears. 2. Select the Show insurance eligibility check notifications checkbox. To request an … Read more

EARLY ACCESS ONLY When you refund a payment, you can now apply a specific refund amount per charge that is associated with that payment. You can use this new refund method if you need to refund amounts only for certain charges that are associated with the payment. This can help ensure accurate provider production and … Read more

EARLY ACCESS ONLY Since the release of the “Posting Primary Max Allowable Fees” feature, an improvement has been made that allows you the choose to have Dentrix Ascend automatically update the amounts for all treatment-planned procedures to match the corresponding fees in the applicable contracted fee schedules (assuming the patients have in-network insurance plans with … Read more