Gentry Winn

Released 7/13/26 If your office has a subscription for Eligibility Essentials or Eligibility Pro On Demand, Eligibility Essentials success metrics appear at the top of the Insurance Eligibility page (go to Schedule > Insurance Eligibility). The Payer Response % box displays the percentage of requests (Pro and Essentials) that returned a valid response in the past week (today and the … Read more

Released 7/14/26 Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Magnify On/Off Setting There is now a setting for enabling/disabling the Magnify tool. Note: This setting is computer specific. To see the new setting, … Read more

Released 7/13/26 If your office has a subscription for Eligibility Pro, and at least one payer connection has been set up, Eligibility Pro success metrics appear at the top of the Insurance Eligibility page (go to Schedule > Insurance Eligibility). The Payer Response % box displays the percentage of requests (Pro and Essentials) that returned a valid response in the … Read more

EARLY ACCESS ONLY On a patient form, a patient’s preferred pharmacy can now be pre-filled automatically. Also, in a patient’s record, the preferred pharmacy can now be added, changed, or deleted according to what appears on a completed patient form. This new synchronization is intended to help in the following ways: Pre-filling Pharmacy Information on … Read more

EARLY ACCESS ONLY If you are using Dentrix Ascend Pay for credit card processing, to easily offset credit card processing fees, we are making it possible for you to have surcharges added automatically to credit card payments that you process in office using a terminal. CURRENT PHASE The following functionality is included in this phase … Read more

EARLY ACCESS ONLY You can now change an insurance plan’s coverage dates even if doing so causes existing claims to fall outside the new date range. This allows you to add or end insurance (during intake, carrier change, or coordination order update) without first having to delete or resolve every related claim. Previously, you could … Read more

EARLY ACCESS ONLY Medicaid is the payer of last resort, but the coordination order may be set up incorrectly in Dentrix Ascend so Medicaid is not the last plan in the coverage order for a patient’s insurance plans. If a patient has multiple insurance plans, one of those plans is a Medicaid plan, but that … Read more

Released 7/1/26 You can now quickly close a day on your calendar. To quickly close a day 1. On the Calendar page (go to Schedule > Calendar), navigate to a day that you want to close. 2. On the Actions menu, select Close Day. An all-day event for every operatory is created. The event is … Read more

Released 6/3026 If your office has a subscription for Eligibility Pro, and no payer connections are set up, an Eligibility Pro onboarding panel appears at the top of the Insurance Eligibility page (go to Schedule > Insurance Eligibility). The Eligibility Pro onboarding panel explains the benefits of Eligibility Pro and provides a button to take … Read more

Released 6/29/26 Important Note: An updated acquisition agent may be required for features in this release. For instructions on checking for updates, refer to the “Updating the acquisition agent” Help topic. Enhancements This release provides the following enhancements. 3Shape to 3Shape Unite Any user interface element that had “3Shape” in its name is now labeled … Read more