text messages

Detailed Access Denied Messages

by

Released 9/10/25 “Access Denied” error messages now have more detail. When you get one of these messages, the missing security rights for your user role appear along with a reminder for you to contact an office administrator to request the desired access. Examples Note: Do not contact Dentrix Ascend Customer Support for help with access … Read more

Text Message Character Limit

by

Released 9/24/25 Dentrix Ascend now has a limit of 600 characters for your two-way text messages. Note: Twillio (the third-party text messaging service used by Dentrix Ascend) recommends sending 320 or less to avoid errors, increase reliability of sending, improve readability, and decrease the chance that message segments will arrive out of order. Example message … Read more