Released 12/17/25
If your location has an Eligibility Pro subscription, and the coverage percentages in the coverage table for a plan have been updated due to a manual import, you can revert the updated percentages from the import back to their previous values within 30 days.
When you are viewing a carrier’s insurance plan in Dentrix Ascend (go to Home > Carriers, and then select a plan), if the coverage percentages have been updated due to an import within the past 30 days, you will see a purple Updates notification, which explains that you have 30 days to revert any updates.
If the coverage percentages have been updated due to an import within the past 30 days, the Coverage Table button is purple. Click Coverage Table. The Coverage Table for [Plan Name] dialog box appears.
In the dialog box, you will notice the following:
- A purple Updates notification appears at the top.
- Each range that has been updated is purple and has a clipboard icon, and the previous value appears below the updated value in the Coverage % column.
Do one of the following:
- To accept all the updated values, click Save.
- To revert an individual value, click the corresponding clipboard icon. In the pop-up box, the updated and previous values appear. Click the Revert link. Repeat this for any other updated value that you want to revert. Then, click Save to save the reverted values and accept all the updated values that were not reverted.
- To revert all values, click the Revert All Updates link in the upper-right corner. To accept the reverted values, click Save.
- To close the dialog box without accepting any changes, click Cancel.
Note: Be aware that clicking Save accepts not only the percentage updates but also any exception updates (if applicable for the import), so make sure you review those updates and revert any values as needed before you click Save.
If you click Save, the purple notification and revert options disappear from the Coverage Table for [Plan Name] dialog box, and the Manage Exceptions button is no longer purple if it was before (make sure you review those updates and revert any values as needed before you click Save); also, on the Edit Plan page, the purple notification disappears if there are no other updates from the import that need to be reviewed, and the Coverage Table button is no longer purple.