Released 9/3/25
You can now resubmit a claim after a partial (or zero-dollar) insurance payment has been posted without having to delete the partial payment first.
This enhancement may be beneficial, for example, in an office where zero-dollar payments must be entered to keep track of everything that comes back from the insurance (for documentation purposes). If, after entering a zero-dollar insurance payment for a sent claim, they discover that they need to resubmit the claim with additional information, they don’t need to delete the insurance payment. They just need to make sure the payment is marked as a partial/zero payment, add the necessary attachment to the claim, and then resubmit the claim.
Example
A claim was sent, and then a zero-dollar insurance payment was entered.
Make sure that the Additional payment(s) expected later from insurance checkbox is selected for the insurance payment.
Open the claim.
Select the Attachments tab, add the necessary attachment, such as a perio exam, and then click Resubmit.
If you reopen the claim, in the upper-right corner, “Replacement for invalid claim as of [date]” appears (the date is the date that the claim was resubmitted).
