EARLY ACCESS ONLY
Currently, a message lists every appointment date and time inside a grouped household reminder. That is what families need when different patients have different times. However, when every appointment in that message is for the same patient, repeating each start time is not useful; the patient needs only the time the first appointment begins.
One message is still sent per primary contact, location, and calendar day. What is changing with this release is the wording of that message. A separate reminder per appointment or per patient is not sent.
Affected communication types:
- Appointment reminder (start date and time)
- Appointment confirmation
- Appointment scheduled
- Thank you for confirming an appointment
Scenarios:
- Exactly one patient and more than one appointment – Do not list each appointment. Use the earliest start in the location time zone, and say that the appointments starts at that time. Keep the year.
- Exactly one patient with one appointment – No change.
- More than one distinct patient in the message – Keep the current per-appointment list, including every time, even when one of those patients has more than one appointment that day.
Sample for same patient, two appointments the same day (Mike at 1:00 PM and 3:00 PM):
“Mike, remember that you have dental appointments Sunday, November 3, 2026 starting at 1:00 PM.”