Released 9/24/25
Henry Schein One is fully committed to keeping your Dentrix Ascend system secure, and as part of that commitment, we are implementing important changes to the supported file types in the Document Manager.
Effective 9/24/2025, only the following file types will be permitted for upload and storage in the Document Manager:
- PDF, DOC, DOCX, PPT, PPTX, XLS, XLSX, JPEG, JPG, PNG, and GIF.
With the ever-changing threat landscape, HTML, EML, and MSG file types increasingly pose significant security risks to your Dentrix Ascend system. In order to mitigate these risks, we are proactively updating our software to no longer allow uploading of these file types. In a patient’s Document Manager, you can no longer upload .html, .eml, or .msg files.
These changes are part of our ongoing security enhancements designed to help you safeguard both your Dentrix Ascend system and your data. We encourage you to review your current workflow and make any necessary adjustments that may be needed.
Note: For information about uploading documents, see the “Uploading documents” Help topic.