Release Notes: June 10, 2024

Dentrix Ascend Pay Partial Refunds

You can now provide a partial refund for a credit card transaction. You no longer have to post a full refund and then collect the correct amount from the patient.

1. Click a credit card payment on a patient’s ledger.

2. In the Edit Payment (-) dialog box, click Refund to open a menu, and then select Partial Refund.

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3. In the Enter Charge (+) Adjustment dialog box, enter the Amount to be refunded.

4. Click Process.

The refund is processed, and then the Edit Charge (+) Adjustment dialog box appears.

5. Do one of the following:

  • To view the original payment, click the See related credit card payment details link.
  • To print a receipt, click Print Receipt.
  • To close the dialog box, click Save & Close.